Check In, Out
We kindly asked that you provide us with a check in time prior to your check in date.
Check-in time begins at 4:00 p.m.to 7:00 pm Important to note: 4 to 7 pm is a suggested time. Please provide your desired check in time when booking so we can make arrangements as required. Arrangements can be made for early check-ins and late checkout for an addition fee of $25. Any reservation checking in before 4pm is charged treated as early check in.
We like to greet as many guests as possible in person, however we can arrange a self check-in option for those arriving after normal check-in hours (no check-in time restrictions). We will inform you of the self check-in process by phone or email at time of booking prior to your arrival.
Check-out: By 11:00 AM.
If you wish to stay with us a little longer (2pm) we are happy to accommodate your request. This is an additional $25 charge.
To cancel a reservation
Please read carefully before booking !
We understand life is unpredictable and sometimes plans change. We are a small property and cancellations effect us significantly, therefore we must adhere to a firm cancellation policy. Our policy is intended to be fair to our guests, yet prevent the loss of income to our business. Once we reserve the suite for you, we remove it from the market, refusing all other requests.
In the event of a cancellation of your reservation, more than 72 hours prior to arrival date will not be charged for the reservation but the booking admin fee of $25 still applies.
If a cancellation of a reservation occurs less than 72 hours prior to arrival date the full amount of the reservation will be charged to your credit card. Large groups, weddings, and long term reservation cancelation is discussed with the host and terms set on individual basis.
We strive to provide rooms as reserved by our guests. However, in the event the room you have selected is not available for any reason, a room of equal or greater value will be provided to our guests at no extra cost. We reserve the right to move your reservation within the same class of room or higher. Room decor and prices are subject to change without notice.
Free wireless high-speed internet service, one parking space, and a complimentary hot breakfast. Additional cars are charged $10 per night. Our parking lot is not suitable for Large cars and trucks. Those with larger vehicles can park on Queen st over night at no charge.
Weekday 7:30 to 9:30 am
Weekends 8:30 to 10:15 am
We have a strict NO Smoking policy with a $500 cleaning fee. No smoking on the Penthouse or Grandview balconies or inside any rooms.
Any damages to the room and contents will be assessed upon departure and charge to credit card on file.
We are pet friendly. Please call host to get permission to bring your dog as some restrictions apply. A $25 fee per reservation per each pet. We can only take dogs in certain rooms and it is up to the host to except your pet or not.